VALOR PROMISE

Standing Strong Behind Every Product

At VALOR, our commitment to excellence isn't just a marketing statement—it's a code we live by. As Veterans, we understand that integrity and accountability aren't optional. They're fundamental to everything we do, from selecting premium American beef to standing behind every product that carries our name.

Our Unwavering Standards:

  • 100% Premium American Beef
  • Rigorous Quality Control
  • Veteran-Owned and Operated
  • Made in the USA
  • No Artificial Preservatives
  • Consistent Product Excellence

The No-Nonsense Guarantee

If we make a mistake, we own it. Period. Our return policy is as straightforward as our values:

1. Wrong Product Received

  • Immediate replacement shipped within 1 business day
  • Return shipping covered by us
  • No complicated forms or processes

2. Product Quality Issues

  • Full refund or replacement—your choice
  • Zero questions asked
  • Shipping covered both ways

3. Order Errors

  • Swift correction of any shipping or billing errors
  • Immediate resolution, typically within hours
  • Direct access to our customer service team

How to Request a Return or Replacement:

  1. Email: support@thevalorusa.com
  2. Include your order number and a brief description of the issue
  3. Receive immediate confirmation and resolution details

Response Time Commitment:

  • Email responses within 1 business day
  • Resolution initiated within 1 business day
  • Replacement products shipped via expedited service

The VALOR Standard

We hold ourselves to the highest standards because that's what you deserve. Our promise isn't complicated because excellence shouldn't be. If you're not 100% satisfied with any VALOR product, we'll make it right—no bureaucracy, no excuses.

Corporate Accountability

As Veterans, we understand the importance of standing behind our word. Our promise to you is backed by our personal commitment to integrity, quality, and service. When you choose VALOR, you're not just getting a product—you're getting our pledge of excellence.

Choose VALOR with confidence. Because courage deserves quality, and quality deserves a rock-solid guarantee. If you have any questions or concerns, contact us.

Remember: This isn't just business—it's personal. We stake our reputation on every product we ship, and we'll never compromise on quality or customer satisfaction.